SERVICES

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SERVICES

SERVICES (8)

CNI provides project development with e-services or m-services on its own or in partnership across multiple open source or proprietary environments.

 It has certified skills OS, DBMS and development tools, CMS:  

dot yellow open source (Java, PHP, Drupal,   Liferay, My SQL, PostGres SQL)

dot yellow Microsoft Dot Net, Sharepoint  SQL Server...

dot yellow ORACLE,

Delegated project management and project management:

CNI takes charge of the entire project implementation according to the provisions regulating the project management

Project management assistance:

CNI assists customers to complete the project according to the contractual terms

CNI has a Data Center dedicated to hosting major applications of the state. The center has an infrastructure composed of a set of hardware devices, software, network and security providing a hosting service securing data and applications, ensuring availability and access to different applications.

The Data Center is equipped with fifty powerful servers to which are connected about 4,500 workstations installed in all government departments, regional departments, public bodies and municipalities.

The hosting services of the CNI is based on a set of technology platforms that integrate multi-vendor equipment and commercial and open source software environments and accordingly meeting the diverse technology needs and the specificities of operating environments.

The CNI has adopted a data backup and preservation policy that takes into account the specificities of hosted front-office applications. This policy is deployed on the basis of a redundant backup solution.

 To enhance data security and ensure continuous activity of hosted information systems, the CNI has, also, a backup center designed according to standards in force, and providing asynchronous data replication solution with the Data Center of the CNI.

The CNI is always looking to satisfy the users of the data center by improving and ensuring:

     dot yellow The quality of service required by the user (Administration, Citizen ...) in terms of accessibility, performance, reliability, availability, confidentiality, and scalability,

     dot yellow Proper management of service levels with commitment to results,

     dot yellow The implementation of complete and operational activity continuity plans.

 In summary, the CNI hosting center has:

     dot yellow Good organization of the data center in terms of architectural coherence, efficient administration tools,

     dot yellow Mastered physical security solutions (access, energy, air conditioning)

     dot yellow Maintenance contracts with all suppliers,

     dot yellow Logical security solutions kept updated,

     dot yellow Secure backup solutions

     dot yellow Redundant hardware platforms,

     dot yellow Adequate communication infrastructure in terms of bandwidth and security.

Background:

 The project to create the National Backup Center was initiated in 2006 by the Ministry of Information and Communication Technologies and supported by the World Bank, its main objective is the backup and security of large IT applications in the state.


Current situation:

 Currently the National Backup Center is the backup site of critical applications of the government. It is characterized by:

      dot yellow A Data center compliant with standards in force

      dot yellow A secure optical fiber high-speed broadband (BACKBONE IP / MPLS)

      dot yellow International opening loop (FOR BROADBAND)

      dot yellow Competent and experienced multidisciplinary technical staff

      dot yellow Security personnel present on site 24h / 24h

Offered services:

The services offered by the National Backup Center are classified into four categories:

     dot yellow Pooled backup: pooling of expensive resources for public or private institutions,

     dot yellow Dedicated backup: customized platform exclusively dedicated to customers,

     dot yellow Renting arranged technical spaces: clean room and local fallback,

     dot yellow Related services: Consultancy and Auditing in terms of backup and business continuity

pdf buttonDownload the brochure BACKUP


Training in CNI:

CNI offers each year a high-level seminar program and assign necessary resources to ensure the quality of training in the field through:

           dot yellow Accurate and detailed programs

           dot yellow Honed pedagogical content and approach

           dot yellow Quality documentation

           dot yellow Powerful hardware environment

           dot yellow Best Tunisian & International specialized instructors

           dot yellow Customized training on demand.

Resources mobilized

We should point out that the CNI has a training and documentation center with twenty certified expert trainers (PMP, networks, security, java, Linux, BD...). It has seven training rooms and a lecture hall (200-seat capacity) all equipped with an Internet connection and high performance information and educational materials as well as a rich library of 1286 titles on innovative themes and ICT news.

Training on national applications hosted the CNI

The CNI provides training courses for users of CNI products and national applications such as the System of Management of State Personnel (INSAF), monitoring of missions abroad, applications of common IT Master Plan of the Administration "SDICA".

Customized / on demand training

In addition, CNI organizes dedicated or on-demand training sessions to strengthen the skills of administrative staff in different themes: IT Repository and Management, KM, Architecture & Network & Security, development tools, e-gov…

This training can take place in intra or inter-organization.

Expert seminars:

In its training program, the CNI organizes seminars on innovative themes or emerging trends such as cloud computing and Big Data, and around the major strategic issues for CIOs: e-GOV, interoperability, continuity plan, network virtualization...

This training is provided by talented international professional expert trainers to share their experience and to clearly present innovative technologies.

Evaluation of training

A quality team constantly reviews the feedback of seminars according to the guidelines of ISO 9001. In

conjunction with the high level expert facilitators, it proposes and implements measures to improve the quality of seminars and the level of satisfaction of participants.

Skills training:

The CNI organizes training sessions for officials of the administration to advance in their careers, improve skills acquired, new responsibilities and improve their administrative positions within their establishments.

The CNI, a nursery for trainees:

The CNI receives and guides regularly and continuously students of different Tunisian academic and professional institutions of computer training (final project study, induction or refresher training), to complement their academic knowledge acquired and develop their abilities in the field of IT for better integration into professional life.

The CNI receives an average of 200 students per year

The library is open to students, officials.

 Subscription: Documents required

  dot yellow Officials:

     -  A photocopy of the national identity card

     -  A work certificate

     -  A stamped envelope with the exact address of official

     - An identity photo

     - A signed undertaken available at the library

  dot yellow Students

     - A photocopy of the national identity card

     - A stamped envelope with the exact address of the student

     - An identity photo

     - A signed undertaken available at the library

Deployment

CNI deploys applications developed for the administration in view of their use. Three workshops are set up to ensure this mission:

     dot yellow Workshop for the deployment of national applications, namely INSAF, ADEB, RACHED, SIGER and AMEN

     dot yellow Workshop for deployment of common applications for the Administration (SDICA), namely MANKOULET, MAKHZOUN, SYGEC, monitoring of enterprises authority and GESPARC (Fleet Management)

     dot yellow Workshop for the deployment of applications used at the level of governorates, municipalities and delegations, namely MADANIA, GRB, rental fee, IGEBI, market monitoring and project monitoring.

Support

 The CNI has set up a service center to provide assistance in all areas of its activities, including, in particular:

     dot yellow Hosting and operation of applications,

     dot yellow Networks,

     dot yellow Training,

     dot yellow Use of IT applications in the administration,

     dot yellow Commercial activities,

     dot yellow Project implementation.

 The procedures manual of the service centre was developed based on the following standards:

    dot yellow ISO 9001: 2008: This standard has been adopted to ensure compliance of the procedures manual with the quality system of the CNI,

    dot yellow ITIL V3 Version reference: this reference was adopted seeing its specialization in the provision of services in information technology.

Studies and consulting

Beyond the multiplicity of its activities, the CNI offers studies for the following topics:

  dot yellow Information system audit

  dot yellow Security and network audit 

  dot yellow Strategic/operational master plan & action plans

  dot yellow Study of opportunity / feasibility

  dot yellow Preliminary study

These are mainly the following services:

- Administration and Supervision of networks and security solutions;

- Network and Security Studies:

       dot yellow Conception and design

       dot yellow Audit

       dot yellow Evaluation and optimization

       dot yellow Specifications and technical acceptance;

- Guidance, assistance and support for the establishment of networks and security solutions;

- Creation and administration of SMS platforms.. 

More photos in this album ....

Contact Information

  • National Center of Informatics
  •  17, rue Belhassen Ben Chaabane, 1005 El Omrane, Tunis Tunisie.
  • tel : + 216 71 783 055
  • fax: + 216 71 781 862
  • mail:This email address is being protected from spambots. You need JavaScript enabled to view it.
  • website : http://www.cni.tn
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